Shipping policy

Shipping Policy

Last Updated: 24 June

Thank you for shopping with Zxtraa. We are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below for important information regarding order processing, shipping, and delivery.

1. Order Processing

All orders are processed within 1-2 Days after payment confirmation.

Orders are processed on business days only (excluding weekends and public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.

Please note that processing times may be extended during:

High-demand periods
Promotional events
Public holidays
Unexpected operational disruptions

2. Shipping Methods

We partner with trusted courier and logistics providers to ensure reliable delivery.

Available shipping methods may include:

Standard Shipping
Express Shipping (where available)
Cash on Delivery (if applicable)

Shipping options available for your order will be displayed at checkout.

3. Delivery Timeframes

Estimated delivery times are:

Domestic Shipping (India)

Standard Shipping: 4–8 Business Days
Express Shipping: 2–5 Business Days

Delivery times may vary depending on:

Customer location
Courier partner performance
Weather conditions
Public holidays
Remote or difficult-to-access delivery areas

These delivery estimates are not guaranteed and should be considered approximate.

5. Tracking Information

Once your order has been shipped, you will receive:

A shipping confirmation email
Tracking number
Courier partner details

Customers can use the provided tracking number to monitor delivery progress through the courier's tracking system.

If you do not receive tracking information within 24-48 hours after placing your order, please contact us.

6. Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:

Severe weather conditions
Transportation disruptions
Customs inspections
Public holidays
Natural disasters
Courier service interruptions

We appreciate your patience and understanding in such situations.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, failed deliveries, or additional charges resulting from:

Incorrect addresses
Incomplete addresses
Invalid contact information

If you notice an error in your shipping details, please contact us immediately at taketoedit@gmail.com

8. Lost or Missing Packages

If your package appears to be lost or has not arrived within the expected timeframe:

Check your tracking information.
Contact the courier service.
Contact us at taketoedit@gmail.com for assistance.

We will work with the courier partner to investigate and help resolve the issue.

9. Damaged Deliveries

If your package arrives damaged:

Take photos of the package and product immediately.
Contact us within 48 hours of delivery.
Include your order number and supporting photos.

We will review the issue and provide an appropriate resolution, which may include a replacement, exchange, or refund.

10. International Shipping

Option A (If You Ship Internationally)

We currently offer international shipping to selected countries.

International delivery times vary depending on destination and customs processing.

Customers are responsible for any applicable:

Customs duties
Import taxes
VAT
Government fees

These charges are determined by the destination country and are not included in our product or shipping prices.

Option B (If You Do Not Ship Internationally)

At this time, we only ship within India and do not offer international shipping.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Zxtraa

Email: taketoedit@gmail.com

Phone: 9217184954

We are always happy to assist you and ensure a smooth shopping experience.